We are carrying out modernization works on mail servers

Incident Report for WebWave

Resolved

Linking with e-mail applications has been restored. Postal services are working properly
Posted Aug 13, 2021 - 14:47 CEST

Update

E-mail via a web browser works properly.
Operation through e-mail applications is difficult.
Please currently use your e-mail through a browser, i.e. by entering "mail.webwavecm.com" or "(domain name)/webmail" in your web browser.
Posted Aug 13, 2021 - 13:48 CEST

Monitoring

We have reset the IP settings to their previous values. Mail activity has been restored.
Due to DNS propagation, temporary errors in the operation of e-mail applications may still occur. E-mail works fine via a web browser.
We are currently monitoring the stability of the mail operation
Posted Aug 13, 2021 - 12:22 CEST

Identified

Updated SPF records are constantly being propagated
Posted Aug 13, 2021 - 09:28 CEST

Update

We are continuing to monitor for any further issues.
Posted Aug 12, 2021 - 22:12 CEST

Monitoring

We have made all the fixes on the mail servers. Now we monitor the operating status of mail servers
Posted Aug 12, 2021 - 22:11 CEST

Identified

To improve the operation of our mail servers, we have replaced the IP addresses of the servers.
Incoming mail is working fine.
In order to fix the functioning of outgoing mail, we update SPF records on domains.
the next step will be to monitor and stabilize the operation of the mail
Posted Aug 12, 2021 - 19:15 CEST

Investigating

In order to improve the work of mailboxes on our servers, we are modernizing the servers. For this reason, there may be frequent errors in the operation of mail servers
Posted Aug 12, 2021 - 09:00 CEST
This incident affected: Webmail client.